FAQ

FAQ

  • What is VPN?
  • What is KeepSolid ID?
  • How to create a new KeepSolid ID
  • What is User Office and what is it for?
  • So how does VPN work?
  • Is BitTorrent and other file-sharing traffic allowed on all servers? If not, why?
  • Can I use your VPN instead of my current ISP connection?
  • What is the difference between a Proxy, SmartDNS, and a VPN service?
  • Will VPN Unlimited slow down my system or internet connection?
  • Can I increase the speed of my connection when using a VPN service?
  • How many servers do you have?
  • The server I need isn’t in the list. What can I do?
  • Does your app work in China?
  • Can I watch Max, BBC iPlayer, and other streaming services abroad using VPN Unlimited?
  • Does VPN Unlimited protect other protocols like Mail or FTP?
  • I received Google's "Suspicious sign in prevented" e-mail. Why is that?
  • What is the Streaming region?
  • What streaming services do you unblock? What to do if the service I want to access is not supported?
  • Why is my virtual IP detected to be from a different country than the one I choose?
  • Do you keep the connection logs?
  • How to Watch BBC iPlayer with VPN Unlimited?
  • How to watch streaming vids with VPN Unlimited?
  • What are the Personal IP & Personal Server offers for? Do I need to buy one to use your service?
  • How many devices can I simultaneously connect to my Personal Server or Personal IP?
  • Is there a free trial for Personal Server and Personal IP?
  • Can I change the location of my Personal Server or IP? And how often?
  • Is IPv6 supported? How to prevent IPv6 leak?
  • Should I use a VPN app or a browser extension?
  • Can VPN Unlimited unblock Skype?
  • Can I use VPN Unlimited to unblock YouTube?
  • Can I use your VPN for gaming?
  • Can I set up VPN Unlimited on my Smart TV?
  • General questions
  • Work with the application
  • Technical questions
  • Account and payment questions
  • Troubleshooting
  • What is the Optimal server and how to choose it?
  • Does it make sense to choose the VPN server in my own country?
  • Can I use a VPN Unlimited on Apple TV?